Beijing jundun door Technology Co., Ltd

Report For Repair

Overhaul

Solution

Accessories Shipping

Replace

Return Visit

① Before operation, carefully check the use and current situation of the product, and carefully listen to the customer's fault description.

"* * * Mr. / MS, what problems have occurred in the use of your product? What measures have been taken after the problems appear, etc.".

② If electrical appliances need to be repaired, pay attention to electrical safety; Special personnel shall be assigned to take care of the operation part of the machinery to prevent misoperation and prohibit operation during operation.

① Operate in strict accordance with the product maintenance (repair) operation instructions.

② For symptomatic maintenance, carefully check the causes, find out the faults, and avoid recklessness and easy conclusion, so as to avoid missed inspection and misjudgment; It is strictly prohibited to deceive customers.

③ The maintenance shall be complete. If the problem cannot be solved, a reasonable explanation shall be made to the customer. If it cannot be determined, contact the technical support personnel behind the company until the fault is completely eliminated.

④ It is forbidden to remove any safety protection device. The door with safety protection problems should be stopped. Please use the side door and patiently explain the importance of safety. At the same time, send a SMS application immediately. Photos should be attached if it is difficult to describe.

⑤ It is strictly prohibited to work after drinking, smoke and play on site, consciously abide by the relevant regulations of the user and obey the management of the user; It is forbidden to drink water, eat meals and receive gifts from users, and politely refuse and thank users.

After the operation, clean the product surface with a clean rag and the operation floor. After the operation, clean up the garbage and apologize to the receptionist for "poor service, please forgive me!" "Trouble you".

After the maintenance (repair) is completed, the test run shall be carried out carefully, and the product functions, precautions for daily use, maintenance and warranty methods, especially the handling methods of emergencies, shall be introduced to the relevant personnel of the user.

Language: "do you have anything you don't understand or have any requirements?" If users need it, they will try their best to meet it. If there is no explanation: "your product maintenance (repair) has been completed. In order to supervise our service behavior, please answer our company's return call; then ask the user representative to sign comments on the maintenance (repair) form, compare the options item by item, fill in the customer contact person and method, and ask the user to sign and keep one for the customer.

"Thank you for choosing the military shield door service. The service is not good. Please give more comments. If you have any questions in the process of use, please call our unified service phone: 010-80285311. Bye!"